To compete within the post-pandemic period, corporations and managers should evolve their buyer technique.
After two years of uncertainty and speedy change, managers should rethink elementary assumptions about how they do enterprise — and particularly about how they serve their clients. What has modified in what clients need? And what does that imply for the best way you design buyer expertise?
On this webinar, MIT Sloan Faculty senior lecturer George Westerman, writer of “Developing Strategy for New Customer Expectations,” will take a look at methods corporations and managers can rethink customary practices round buyer expertise and create methods for efficient decision-making within the post-pandemic period. He’ll share new research-driven insights on:
- The 5 assumptions corporations usually make about what clients need.
- The important thing questions to contemplate to evolve your management mindset for patrons.
- Examples from corporations which have remodeled their method to operations and buyer expertise.
- How corporations can mix bodily, digital, and hybrid approaches for the longer term.
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