Efficient communication is significant to constructing robust buyer relationships and driving gross sales. With prospects more and more turning to varied messaging platforms and social media channels to attach with companies, it may be difficult to handle a number of channels effectively. Nevertheless, JivoChat, a sturdy buyer communication platform, solves this drawback by centralizing all of your contact channels in a single handy location.
Centralize All Your Contact Channels
Think about having all of your buyer messages in a single all-inclusive app. With JivoChat, that’s precisely what you get. Whether or not your prospects desire to achieve out by way of stay chat, messenger, or social media, JivoChat combines all these messages right into a single platform.
This consolidated strategy empowers your staff to offer fast and useful responses, boosting effectivity and enhancing the shopper expertise. Say goodbye to scattered communication threads and missed alternatives. They embody:
- Reside Chat: Have interaction with prospects in real-time by way of a stay chat characteristic in your web site. Present immediate help and deal with inquiries promptly. Built-in with web sites, messengers, and social media platforms, these clever bots can deal with often requested questions, leaving your stay operators free to concentrate on extra complicated buyer wants. By automating routine inquiries, JivoChat’s chatbots considerably scale back response occasions and enhance buyer satisfaction.
- Social Media: Join with prospects by way of in style social media platforms corresponding to Fb and Instagram. Reply to messages, feedback, and inquiries straight from the JivoChat platform.
- Messengers: Make the most of messaging apps like WhatsApp, Viber, Telegram, and extra to speak with prospects on their most well-liked platforms. Consolidate all messenger conversations inside JivoChat for straightforward administration.
- Cellphone Calls: Seamlessly combine telephone calls into your buyer communication technique. Obtain and make calls straight from the JivoChat platform, making certain a centralized expertise to your staff and prospects.
- API: JivoCat additionally presents user-friendly purposes and seamless API integrations, making bringing in different mediums and channels you’ve developed internally straightforward.
JivoChat offers you full management over communication between your employees and prospects. Considerations about misplaced telephones or ex-employees accessing delicate knowledge turn into a factor of the previous. By storing private knowledge securely inside JivoChat, you may guarantee your online business’s privateness and shield your prospects’ data. Say goodbye to sharing passwords and howdy to enhanced safety.
The platform even comes with a small-business CRM that’s totally built-in. Jivo CRM is a strong consumer administration system designed to streamline your gross sales course of and increase income. With a handy interface and simple setup, you may handle your gross sales successfully in 10 minutes.
Jivo CRM additionally supplies insightful reviews and analytics, serving to you determine weak spots in your gross sales pipeline and optimize your workflow for optimum profitability. With integrations out there for numerous enterprise instruments and a cellular app for on-the-go entry, JivoChat CRM empowers you to ship distinctive buyer help and enhance your gross sales effortlessly.
With JivoChat and its built-in CRM, you may entry beneficial statistics and analytics for every gross sales funnel stage. Monitor the efficiency of your stay operators, evaluation response occasions and dealing hours, and analyze lead sources to determine the best channels. You possibly can preserve communication high quality by reviewing saved dialogues and constantly enhancing customer support.
By bringing these various messaging channels collectively and the flexibility to trace them, JivoChat empowers companies to offer distinctive customer support and help by way of numerous mediums.
Since Jivo chatbot integration, the variety of leads has elevated by 70%, and lead-to-deal conversion price has elevated by 15%. Now we do not miss a single message from prospects even throughout
Head of Buyer Service, Renaissance Life
Be a part of the ranks of over 200,000 companies worldwide that belief JivoChat for his or her buyer communication wants. Go to their web site, discover their weblog, or contact their devoted help staff to find how JivoChat can revolutionize your buyer communication. Belief the platform ranked third worldwide by the variety of customers and powers over 14 million month-to-month chats.